FAQ

FAQS

HOW EARLY SHOULD I ARRIVE BEFORE CLASS?

If it’s your first class, arrive at the studio 10 minutes before your scheduled class time to sign-in at the front desk, learn about the Megaformer and settle into the space. If you don’t come 5 minutes before class starts, for your safety, you may not be permitted to take class. The class will be credited back into your account, to reschedule for another time.

If you are a regular, sign in at the front desk by the time class starts.

SHOULD I DO A PRIVATE SESSION FIRST?

Our workout does not require you to start with private sessions, as the classes are designed to work in a group setting.

We transition through the exercises fairly quickly with little to no downtime. Beginners may find their first class confusing, but don’t be discouraged. It takes around 10 classes to gain the comfort level associated with better understanding of the workout. Each class is designed to accommodate all fitness levels. Your instructor will give you a tour of the machine before class starts and will also discuss any potential physical limitations you might have.  Our classes have no more than ten people, so you’ll receive a lot of personal attention during your workout.  Modifications are possible for almost every exercise, to suit your current fitness level.

However, if you have chronic back pain, painful joints or a severe medical condition, it is recommended to take a private session first to assess your fitness level. If you are concerned, just let us know and we can make recommendations.

HOW OFTEN SHOULD I ATTEND CLASS?

The workout is designed to work your body to muscle fatigue at which point you need to rest and recover. If this is your only form of exercise, we recommend taking 3-5 classes per week to see and feel results.  If you regularly practice another intense fitness regimen, 2 days per week is great.  Ours is an intense workout that will bring your muscles to failure, and your last few seconds in each exercise should be a struggle!

Depending on your fitness level and intensity of your workout, you will need more or less time in between classes. We do have students who attend 5-6 times per week and love it! The key is to listen to your body and find a routine that works for you.

HOW DO I BOOK A CLASS?

We have an easy to use software system to assist you in reserving sessions. All clients should create a User account via our website.  It is the easiest, fastest and most accurate way to book classes. On the home page of the website, you can click on the “Book Classes” tab. Select a Class you would like to attend and sign up for that class. You will be asked for your Login and password. If this is your first visit, please create your account following the instructions.

You cannot register for a class until you complete a payment. It is required to register for classes online so that you can be sure to have a spot in class. If you prefer to pay by check or cash, please email us at to make arrangements in advance.

There are 10 machines in total, therefore space is limited. Please note that when you purchase classes you are paying for a class and not an instructor. Check the schedule as classes or instructors are subject to change or cancellation, although we strive to keep changes to a minimum.

HOW DO I CANCEL A CLASS?

In order to CANCEL a class that you cannot make, please do so at least 12 hours before the scheduled time in order to avoid losing the class or being charged a Late Cancel fee. If a reservation is “UnReserved”, the class is credited to your account to use towards future reservations.

If you are past the cancellation time-frame, you will notice a LATE CANCEL button that appears next to your class.

What if I can't come to class and its less than 12 hours away? Will I still be charged?

Yes, even if it’s your first time. When you reserve your space in the studio keep in mind that you have now eliminated a place on the schedule and classes fill up fast. Due to the limited number of spaces available in each session, all group classes require a 12 hour cancellation notice and all private sessions require a 24-hour cancellation notice. Although we know life happens and things come up, there are no exceptions to our cancellation policy.  As we only have 11 spaces per class, the policy is in place to encourage members to make schedule changes in a timely manner, and to ensure there are spots available as needed.  Last minute schedule changes prevent others from having the opportunity to sign up. It also helps to motivate you to stick to your scheduled workout.  Please cancel through your account online or through your app, and not by calling.

InstaPhysique has two types of cancellation charges, Late Cancel and No Show.  For those on Monthly Unlimited options – a Late Cancel charge of $15 will occur if you cancel within 12 hours of a class start time. A No Show charge of $20 occurs when you are signed up for a class under a monthly membership and do not attend.  Non-Monthly Unlimited Members (i.e. those on a class package) will forfeit a session for a late cancel, and will be charged a $20 fee for a no show.  

WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?

Possibly! In order to stay on schedule, we ask that you be checked in for class 5 minutes before the start time. If you arrive more than 5 minutes after class has started, your spot may be given to a drop-in client or to a waitlisted client. This is why it is important to arrive on time, and to sign in at the desk so we know you are present!

CAN I WAIT LIST FOR A SESSION THAT IS FULL?

Absolutely and we recommend doing this! You may do so by following the booking instructions on our live schedule.  Clients who sign up for the waitlist are automatically enrolled into the class they are waitlisted for as enrolled customers cancel their reservations.  This happens automatically up until the 12 hour cancellation window, and the client is notified with an email. Within 12 hours of the class, clients are not automatically enrolled as customers cancel reservations. As class time nears, be sure to check the schedule to see if a spot has opened. Adding yourself to the waitlist is the same as booking a class.  Please remove yourself from the waitlist when the class time nears, if you can no longer attend.  Putting yourself on a waitlist, uses up your class if you are on a class package.  Thus, you cannot book multiple classes in one day.  The system allows 1 class booking per person, per day.  Your class is returned to your account if they do not make it into the class, or when you remove yourself for the waitlist.  

CAN A FRIEND OR RELATIVE USE ONE OF MY CLASSES?

Classes are non-transferable. A friend or relative may not use one of your classes to take class themselves. Your guest must create an account and sign up for their first free class, or purchase a class online. For liability reasons, every person who takes class must create an online account where they sign the waiver and enter their emergency contact information.

IS THIS PILATES?

The Megaformer is NOT a Pilates machine and we do not teach Pilates on it. The Megaformer was born from the Pilates reformer more than a decade ago, but has significantly evolved and advanced into a multi-functional strength training machine. The exercises performed on the patented Megaformer simply cannot be performed on the Pilates reformer. The low impact, controlled movements of Pilates are still a major part of the Megaformer workout, but now, with Sebastien Lagree’s patented technology and fitness method, we are able to achieve all of the elements of physical fitness: Lagree Fitness classes deliver cardio, strength, endurance, body composition, and flexibility — not just in one session, but in each and every move.

I STILL HAVE QUESTIONS! HOW CAN I CONTACT YOU?

The best way to reach us is via email, click here

Do You Have Showers?

While we don’t have showers, we do have complimentary face wash, moisturizer, and deodorant. Freshen up and have a great rest of your day. Congrats on completing your class! Be proud of your hard work & the feats of strength (both physical & mental) you accomplished in the 40 minutes. Expect a boost in your metabolism for the next 38 hours and to continue burning fat for fuel!

Getting fit doesn’t have to mean more time training. Just more intensity.